How do I return an item?

If you receive an item in good condition but you are unhappy with it for any reason, you may notify us within 30 days to arrange for a full product refund or store credit toward a future purchase.  You will be responsible for shipping the item back to Bridge for Africa, and we recommend insuring your package.  Refunds/credit will be given only on items which are received back to us in undamaged, saleable condition. Please contact us to arrange for next steps and the correct shipping address to use for returns.

If you receive a damaged item: Please save the package in the condition in which you received it, including carton, packing material, and products.  Then contact us immediately to arrange next steps and the correct shipping address to use for returns.  At that point, we will give you the choice of
1) A refund (including the shipping amount) or a credit toward a future purchase.  Or
2) A replacement item, if one can be sent.  All of our items are handmade and many of them are truly one-of-a-kind.  For some items, a replacement or substitute item may not be available; in that case, we will give you your choice of a refund or a credit toward a future purchase.

Wholesale customers, please see our wholesale ordering information for questions about returns and damaged items.